Taking Care in the Pandemic

In line with guidance from Public Health England and the British Acupunuctre Council I am doing everything I can to create a clean and safe environment for you as well as ensuring I keep the friendly and warm atmosphere that people love.

I cannot offer face to face appointments to anyone:-

  • experiencing symptoms of covid-19

  • with a positive test result for covid-19

  • in close contact with a case of covid-19

In each of those cases you would have been advised to self isolate by the NHS. I will be able to see you at the end of your isolation period.


What to Expect

First Appointments & Payment

If it is your first appointment the consultation will need to be done in advance of your treatment online or over the phone. I will contact you to arrange a time.

Payment by bank transfer in advance of your treatment is preferred.


Follow-up Appointments & Pre-Appointment Screening

I will email you a day or two before your appointment asking how you have been since your last treatment.

I will text you on the day of your treatment to check if you have been in contact with a case of covid-19 or are experiencing any symptoms. If you have we will need reschedule your appointment.

Cleaning & Hygiene

The clinic will be thoroughly cleaned for your arrival. Half an hour will be allowed between every appointment to ventilate the space and to disinfect the clinic and equipment. All touch points such as the banister rails, door handles, toilet seat and flush etc. will be disinfected.

All soft furnishings and linens have been replaced with wipe clean or disposable items.

Hand sanitiser is available for your use when you arrive and before leaving the building. I will wash or sanitise my hands before your treatment, before and after needling and any physical contact with you.


Please Bring Your Own:

  • Face mask

  • Drinking water

  • A light shawl or blanket to keep you warm during your treatment


After Your Appointment

If you develop Covid-19 symptoms or have a confirmed diagnosis of Covid-19 within 48 hours of having treatment, please immediately inform:

• NHS test and trace service

• Me, Sally Lancaster

Thank you for your cooperation. Working together we can make your treatment as safe and comfortable as possible.

Get in touch at This email address is being protected from spambots. You need JavaScript enabled to view it.