Taking Care in the Pandemic
In line with guidance from Public Health England and the British Acupunuctre Council I am doing everything I can to create a clean and safe environment for you as well as ensuring I keep the friendly and warm atmosphere that people love.
I am also offering video consultations, which are perfect if you have been advised to shield or self isolate, are unwell or simply find it more convenient.
I cannot offer face to face appointments to anyone:-
- experiencing symptoms of covid-19
- with a positive test result for covid-19
- in close contact with a case of covid-19
In each of those cases you would have been advised to self isolate by the NHS. I will be able to see you at the end of your isolation period.
What to Expect
First Appointments & Payment
If it is your first appointment the consultation will need to be done in advance of your treatment online or over the phone. I will contact you to arrange a time.
Payment by bank transfer in advance of your treatment is preferred.
My bank details are:
Account number: 00207823
Sort code: 09-01-29
Please use your name as a reference.
Follow-up Appointments & Pre-Appointment Screening
I will email you a day or two before your appointment asking how you have been since your last treatment.
I will text you on the day of your treatment to check if you have been in contact with a case of covid-19 or are experiencing any symptoms. If you have we will need reschedule your appointment.
Personal Protective Equipment
I will give you a disposable mask to wear for your appointment.
I will be wearing a mask. I may also wear eye protection, a plastic apron and gloves. All these will be changed regularly.
Arriving for your Appointment
If you need a chaperone or carer to accompany you please let me know before your appointment, otherwise attend alone.
Arrive at the time of your appointment, not early or late.
Text me when you arrive at the front gate and I will come out and meet you.
Travel light and bring as little with you as possible.
Please bring your own water.
Cleaning & Hygiene
The clinic will be thoroughly cleaned for your arrival. Half an hour will be allowed between every appointment to ventilate the space and to disinfect the clinic and equimment . All touch points such as the banister rails, door handles, toilet seat and flush etc. will be disinfected.
All soft furnishings and linens have been replaced with wipe clean or disposable items, the only exception being blankets and towels to keep you warm and comfy. These will be washed after every use.
Hand sanitiser is available for your use when you arrive and before leaving the building. I will wash or sanitise my hands before your treatment, before and after needling and any physical contact with you.
After Your Appointment
If you develop Covid-19 symptoms or have a confirmed diagnosis of Covid-19 within 48 hours of having treatment, please immediately inform:
- NHS test and trace service
- Me, Sally Lancaster
Thank you for your cooperation. Working together we can make your treatment as safe and comfortable as possible.